In this episode of AI Success Factors, host Samuel Matthew engages in a forward-looking conversation with Jacqueline Chen, Senior Director of Analytics at Anderson Merchandisers. With over 25 years of experience in analytics, Jacqueline shares practical insights into how AI is revolutionizing retail merchandising—from predictive shelf execution to hyper-local personalization. She dives into the emerging role of agentic AI, intelligent automation, and the integration of digital and physical shelves. Whether you’re a retail executive or AI enthusiast, this episode offers a compelling look at how data is redefining the shopper experience.

Key Takeaways:

• AI is shifting retail operations from labor-intensive tasks to predictive, intelligent execution.
• Hyper-local personalization is driving 2–4% revenue lifts by tailoring experiences at a neighborhood level.
• Agentic AI is powering decisions in inventory, pricing, and workforce planning.
• Success in AI adoption requires clear strategy, ecosystem thinking, and a focus on customer experience.

Featuring:

• Host: Samuel Matthew, AI SuccessFactors Podcast – LinkedIn
• Guest: Jacqueline Chen, Senior Director of Analytics, Anderson Merchandisers – LinkedIn

Listen Here:

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